Performance Analyst Job Description:

  • We are looking for an Associate Performance Analyst who will be involved in the assessment of Operations departments performance and evaluating initiatives done to reach business goals.

  • Increasing revenues and maximizing profitability by improving operational efficiency. As a performance analyst, your job duties include evaluating current business practices and the way of improvement by reviewing the operational and financial performance and KPIs.

  • The analyst would be requested to perform in-depth analysis for the full OPS KPIs and provide the team with valuable insights to be used in driving business decisions.
  • Analysis will be done on many dimensions on a daily basis to cover all sides of the business. The most important part about the role involves creating business cases and stories to aid stakeholders in taking better data-driven decisions.

Performance Analyst Responsibilities:

  • Identify areas of improvements and concerns in business operational areas and provide appropriate action plans. Develop and implement performance metrics to improve business operational efficiency.
  • Analyze root causes of business problems and recommend corrective actions.
  • Maintain documentation for problem identification, definition and solving procedures.
  • Provide optimal business solutions to achieve operational and financial goals.
  • Review and recommend improvements to existing business programs.
  • Suggest new techniques and technologies to meet or exceed business goals.
  • Identify skill gaps and provide appropriate training to resources.
  • Provide direction and support to business teams whenever required.
  • Develop business presentations for management and stakeholders as needed.
  • Monitor business performances regularly and generate performance reports to management.
  • Develop, update and enforce business policies and procedures.
  • Collaborate with others from diverse backgrounds in order to identify problems and find solutions.
  • Ad-hoc analyses based on business need, assessing certain angles of the business to a deeper level.
  • Submit one full category analysis per day with insights covering all sides of category performance.
  • Insights and analysis should be presented in the form of slides to respective teams.
  • Keep detailed records, generate reports, and develop presentations to help management understand the logistics perspective.
  • It also involves comparing intended outcomes with actual outcomes and adapting the approach and framework appropriately and in line with any Changes.


Performance Analyst Requirements:

  • A degree in Business Management, Logistics, Statistics, Computer Science or a related field.
  • A friendly professional demeanor and ability to excel in a team oriented environment.
  • Strong proficiency with Microsoft Office suite especially Excel; Basic VB knowledge preferred.
  • Strong analytical and detail-oriented aptitude; a high degree of accuracy is required.
  • Excellent communication and organizational skills. Ability to manage time effectively, set priorities and meet deadlines.
  • Ability to learn and adapt to change.
  • SQL is a Must.
  • Python, R, Tableau as a Plus.