Founded in 2018, MaxAB is a rapidly growing food and grocery B2B e-commerce and distribution platform that serves a network of traditional retailers (mom-and-pop stores) across the MENA region. Using proprietary technology, MaxAB offers a transformative pull-driven supply chain and a tech-product that empowers both traditional retailers and suppliers. MaxAB offers traditional retailers the simplicity of dealing with one supplier, transparent pricing, on-demand delivery, and a range of value-added and embedded finance solutions. Suppliers benefit from MaxAB’s end-to-end supply chain solutions and business intelligence tools that allow them to accurately predict, monitor, and control the impact of their strategies in real time.
Our MaxAB talent are dedicated to uphold the MaxAB culture and values all while continuing to grow and improve services for our clients. They are innovating new ways to help improve the quality of life of the Egyptian retailer and soon to other retailers globally.
If you are passionate about working hard to make an impact and innovate new solutions, MaxAB is looking for top talent.
Responsibilities:
- Administrate, manage, and troubleshoot call centre systems "3CX" and “Issable.
- Ensure network security and connectivity.
- Monitor network performance (availability, utilisation, throughput, goodput, and latency) and test for weaknesses.
- Assist in the development, documentation, and implementation of standard operating procedures and customer service guidelines.
- Troubleshoot, diagnose, and resolve hardware, software, and other network problems.
- Maintain servers and associated hardware, applications, services, and settings.
- Develop and monitor policies for the use of network resources.
- Build and test automation tools for infrastructure provisioning.
- Interact with staff at the technical level, as required. (second line of support)
- Troubleshoot issues and outages, and provide RCA.
- Manage the Kaspersky security centre environment.
- Communicate regularly with technical, application, and operational staff to ensure the integrity and security of the system.
- Manage Windows Server and Linux Servers with different roles.
Requirements:
1. Technical skills:
- Proven experience in a system and VoIP administrator role
- Hands-on experience with a 3CX call flow designer.
- Experience with firewalls, Internet VPN’s remote implementation, troubleshooting, and problem resolution is desired.
- Hands-on experience in handling call centre systems ("SIP, voice gateway")
- BSc. degree in computer science or a related field
- English language (mandatory)
- 3 to 5 years of experience in the same field.
- Excellent communication skills.
- CCNA and MCSA
- Solid Networking Skills (Routing and Switching Protocols, TCP, DNS, QoS, SIP, VLANs, and WAN Protocols
2. Personal skills:
- High sense of responsibility and ownership, acting like an owner in what you do.
- Exceptional communication and presentation skills
- Able to multi-task efficiently under time pressure
- Able to work with cutting-edge technology and assimilate information rapidly